Overview
At Zenya Live, we strive to provide the highest quality IPTV service to ensure customer satisfaction. However, due to the nature of digital streaming services, we have specific policies regarding refunds and returns. Please read the following carefully before making a purchase.
Refund Eligibility
We offer refunds under the following conditions:
✅ Service Not Working – If our IPTV service is completely non-functional due to issues on our end (verified by our support team), you may request a refund within 7 days of purchase.
✅ Duplicate Payment – If you were accidentally charged twice for the same subscription, we will refund the duplicate payment upon verification.
✅ Incorrect Plan Purchase – If you mistakenly purchased the wrong subscription plan, contact us within 24 hours for a possible refund or adjustment (subject to approval).
Non-Refundable Situations
❌ Change of Mind – Refunds will not be provided simply because you changed your mind after purchasing.
❌ ISP or Device Issues – If the problem is related to your internet connection, device compatibility, or personal setup, we will assist with troubleshooting but cannot issue a refund.
❌ Partial Usage – No refunds will be given if you have already used the service for an extended period.
❌ Third-Party Resellers – If you purchased through an unauthorized reseller, we cannot guarantee refunds—always buy directly from Zenya Live.
How to Request a Refund
Contact our support team within the eligible refund period.
Provide your order details and a detailed explanation of the issue.
Our team will review your request and respond within 48 hours.
Approved Refunds
Refunds will be processed to the original payment method within 5-7 business days.
Refunds may take longer depending on your bank or payment provider.
Service Cancellation
You may cancel your subscription at any time, but no refunds will be issued for unused portions of an active subscription.
Policy Updates
Zenya Live reserves the right to modify this policy at any time. Any changes will be posted on this page.
For any questions, please contact our customer support team before making a purchase at Contact.
Thank you for choosing Zenya Live!